r777 game Privacy Policy
Table of Contents
1. Introduction and Scope
r777 game places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes how we manage personal information collected through our platform. By using r777 game's website, mobile application, or any related services, you agree to the terms of this Policy.
This Policy applies to all r777 game services, including casino games, sports betting, live casino, fishing games, and all account management activities. This Policy applies to all users in Bangladesh.
For complete information on our overall terms of service, user responsibilities, and rights, please read the Terms and Conditions, which apply alongside this Privacy Policy.
2. Information We Collect
r777 game collects various types of personal information, divided into the following categories:
2.1 Identity Information
- Full name and date of birth
- National ID number or information from other government-issued identity documents
- Current address and residence details
- Photo identity verification documents
2.2 Contact Information
- Email address
- Mobile number
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
- Bank account number and bank name (where applicable)
- Transaction history and amounts
2.4 Activity Information
- Gaming history, bet records, and results
- Time spent on the platform and pages visited
- Bonus claim and usage history
- Customer support communication records
2.5 Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookie and session data
- Geographic location (approximate only, not GPS)
3. How We Collect Information
r777 game collects information in the following ways:
3.1 Directly from You
We collect information directly from you when you fill in registration forms, during the account verification process, when making deposits and withdrawals, and when contacting us via customer support chat.
3.2 Automatically
Technical information, cookies, log files, and session data are collected automatically while you use the platform. This is necessary to ensure the platform functions correctly and to improve the user experience.
3.3 Through Third Parties
A limited amount of information may be collected through identity verification services, payment gateways, and fraud prevention services, always within the limits of applicable law.
4. Purpose of Using Information
r777 game uses collected information only for specific and legitimate purposes:
- Account Creation and Management: To complete registration, keep accounts secure, and verify logins and transactions.
- Service Delivery: To correctly provide all services including gaming, betting, payment processing, and bonuses.
- Identity Verification: To confirm account ownership and age, and to prevent fraud.
- Financial Transactions: To accept deposits, process withdrawals, and maintain accurate transaction records.
- Customer Support: To provide 24/7 live chat and email assistance and to resolve complaints.
- Responsible Gaming: To identify unusual or harmful gaming behaviour and, where necessary, take protective measures for the user.
- Security and Compliance: To prevent illegal activity, money laundering, and cyber fraud.
- Platform Improvement: To analyse the user experience and improve service quality.
r777 game never sells or commercially rents your personal information to third parties.
5. Sharing Information with Third Parties
In certain specific situations, r777 game may share limited information with trusted third parties:
5.1 Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank service providers for payment processing. These organisations receive information only for specific tasks and follow their own privacy policies.
5.2 Technology Partners
Gaming software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, etc.) may receive limited technical information to operate their games on the platform, but no personally identifying information.
5.3 Legal Requirements
We may be required to disclose information to law enforcement agencies in compliance with applicable Bangladeshi law or judicial orders. In such cases, only the information legally required is provided.
5.4 Fraud Prevention
Relevant information may be shared with verification agencies to detect and prevent multiple accounts, payment fraud, or other dishonest activity.
6. Cookies and Tracking Technologies
The r777 game website and application use cookies and similar technologies. Cookies are small data files stored on your device.
6.1 Essential Cookies
These cookies are essential for keeping login sessions active, security verification, and ensuring the basic functionality of the platform. Without them, the site will not work properly.
6.2 Functional Cookies
These cookies are used to remember user preferences (such as language settings), personalise the gaming experience, and improve page loading speed.
6.3 Analytics Cookies
Used to analyse usage patterns in order to improve service quality. This information is generally processed in aggregate form and is not used to identify any specific individual.
You can manage cookies from your browser settings. Please note, however, that disabling cookies may limit some platform functionality.
7. Data Storage and Security
r777 game has adopted industry-standard technical and organisational measures to ensure the security of your personal information.
7.1 Encryption and SSL Protection
All data transfers are secured through SSL (Secure Socket Layer) encryption. Sensitive information, particularly financial and identity-related data, is stored using strong encryption technology.
7.2 Access Control
Access to user information is restricted only to authorised staff who need it for their work. All staff operate under strict confidentiality agreements.
7.3 Data Retention Period
All information is retained while the account is active. Even after an account is closed, certain information may need to be retained for a defined period for legal, regulatory, and financial reasons. When no longer required, information is securely deleted.
7.4 Response to Data Breaches
In the event of any security breach, r777 game will act promptly and notify affected users within a reasonable time.
8. Your Rights
As a user of r777 game, you have certain important rights regarding your own information:
8.1 Right to Access
You may request to view the personal information stored in your account. We will provide a copy after verification.
8.2 Right to Correction
You have the right to request correction of any inaccurate or incomplete information in your records. This can be done through account settings or via customer support.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or other specific purposes. This preference can be changed through account settings or by email.
To exercise these rights or to raise any concerns, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day.
9. Protection of Minors
r777 game strictly prohibits registration and use by anyone under the age of 21 (for 21+ only). Age is verified at account creation, and re-verification through identity documents is carried out in any case of doubt.
If we learn that a minor has created an account, that account will be closed immediately and any collected information will be securely deleted.
To learn more about responsible gaming and how to protect yourself or a loved one, please read our Responsible Gaming Guidelines.
10. Policy Changes
r777 game may update this Privacy Policy when necessary. If any significant changes are made:
- The "Last Updated" date at the top of the page will be changed.
- Account holders will be notified via their registered email or through a notification on the platform.
- For significant changes, consent may be requested again.
Continued use of the platform after an update will be taken to mean that you agree to the new policy. We therefore recommend reviewing this page regularly.
To learn more about us and r777 game's values and service philosophy, visit the About Us page.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Live Chat: Available directly on the platform 24/7
Our customer service team can assist in both Bengali and English, and is available seven days a week, 24 hours a day.